FAQs
About Lotus Bridal
What makes Lotus Bridal unique?
Lotus Bridal is a family-owned bridal salon in New York that has been helping brides find their dream wedding dresses for more than two decades. We believe shopping for your wedding dress should feel just as special as the moment you said “yes” to your fiancé. Our stylists are trained not only in fashion and fit but also in creating a warm, celebratory environment where every bride feels seen and heard. From the moment you walk through our doors, we want you to feel special. With carefully curated collections and personalized guidance, our goal is to make your journey to the aisle joyful, stress-free, and unforgettable.
Where can I visit you?
We have 4 boutique locations in New York—Brooklyn, Manhattan, and Mineola (Long Island)—plus our sister store, Bridal Rack, located just five minutes from Mineola. Bridal Rack specializes in off-the-rack wedding gowns and special-order evening wear. Each location has its own personality, but the heart of Lotus Bridal remains the same: personal service, a warm atmosphere, and a stunning selection of gowns.
Which location has the “best” selection?
Each of our salons offers a gorgeous and varied selection, and most brides decide to shop at the location closest to home. That said, the best choice really depends on your taste, budget, and the designers you’re drawn to. All three Lotus Bridal boutiques — Brooklyn, Manhattan, and Mineola — carry different designers and looks, giving each salon its own personality. Bridal Rack is our off-the-rack destination, perfect for brides shopping on a tighter timeline.
Typical price ranges are:
- Brooklyn: $1,500–$4,500
- Manhattan & Mineola: $1,900–$7,000
- Bridal Rack: $800–$3,000
For mothers of the bride or groom, you’ll find off the rack and special ordered evening wear at our Bridal Rack location.
Designers, Sizes & Selection
Which designers do you carry?
We’re proud to feature gowns from over 40 designers across our boutiques. While some designers are carried in more than one location, each salon has its own unique mix — so certain styles may only be available at one store. You can check the Designer page on our website to see exactly where each line is carried. Every gown is handpicked by our team with a balance of timeless elegance and modern style in mind, so no matter which location you visit, you’ll find something truly special.
How do I find out first about events or new inventory at Lotus Bridal?
The easiest way to stay in the loop is by checking our website and following us on social media. We’re always sharing updates on new gown arrivals, upcoming trunk shows, and the latest bridal trends. Be sure to follow us on Instagram and Tiktok @lotusbridal and @bridalrackny for first looks, behind-the-scenes peeks, and event announcements you won’t want to miss!
What sizes are your samples?
Our sample gowns generally range from bridal sizes 10–18, with most falling between 10–14 (which usually fits like a street size 6–12). Bridal sizing typically runs 1–2 sizes smaller than your everyday clothing, so don’t be surprised if your bridal size is different — that’s completely normal. We also offer a Curvy Collection with gowns in sizes 18–24. If a sample isn’t your exact size, we’ll clip or pin it so you can see how it will look once ordered in your correct size. While we can’t carry every gown in every size and color, we do our best to keep a wide variety so every bride can try on something she feels confident and beautiful in.
Do you have gowns for curvy brides?
Yes—size-inclusive is a priority. We carry plus-size samples up to 24 at all locations, some designers offer custom sizing up to 30, and our Brooklyn salon has a dedicated floor of curvy gowns. We don’t have a plus-size sample in every style, so if there’s a silhouette you’re set on, reach out and we’ll guide you to the best location.
Where can I view what’s in store?
You can start by browsing the inventory on our website to see which of our salons carry the designers you love. Once you book your appointment, we’ll send you a personalized look book that showcases the gowns currently available at that location. If there’s a particular style you’re hoping to try, just let us know — we’ll confirm where it’s located and do our best to have it waiting for you.
Appointments & the Experience
When should I start shopping?
We recommend beginning your dress search about a year before your wedding. This gives you plenty of time to explore different styles, set a budget that includes alterations, accessories, veil, and shoes, and really enjoy the process without any stress. Bring along inspiration photos or ideas so your stylist can get a feel for your personal style and vision.
What if my wedding is soon?
Don’t worry — you still have options! Many designers carry gowns that are in stock or offer quicker production timelines. We also have a beautiful off-the-rack selection at Bridal Rack, along with select pieces at our boutiques that you can take home the very same day. And if your heart is set on a gown that won’t be available in time, we can sometimes sell you our floor sample so you don’t have to miss out on “the one.”
Do I need an appointment?
Yes, appointments are required at all Lotus Bridal locations. This ensures we can reserve a fitting room and dedicate a stylist to you, giving you the full attention and personalized service every bride deserves.
How long is a consultation?
Bridal consultations are scheduled for about 75 minutes, while evening wear appointments run about 60 minutes. This allows plenty of time to share your vision, try on a handpicked selection of gowns, and narrow down your favorites without feeling rushed.
What will my appointment be like?
Once you book, you’ll receive a lookbook of gowns available at your chosen location. You can mark your favorites ahead of time to give your stylist a sense of your style. At your appointment, you’ll begin with a few of those gowns, and as your stylist gets to know your likes and dislikes, she’ll bring additional options to try. We suggest trying around 6–8 gowns so you don’t feel overwhelmed and can focus on the ones you love most. Throughout the appointment, your stylist will be there to guide, encourage, and celebrate with you.
Who should I bring?
We love when brides share this special moment with loved ones! To keep the focus on you and create a comfortable environment, we recommend bringing no more than 3 guests. If you’d like to include a larger group, just let us know in advance so we can do our best to accommodate.
Can children attend?
We love little ones, but for the best experience we kindly ask that children not attend. This helps create a calm, distraction-free environment where you can focus on finding your gown.
What should I bring?
We recommend wearing nude undergarments—underwear is required for hygienic reasons. A strapless bra is optional (most gowns are designed with cups). Shoes aren’t needed during the appointment (you’ll be on a pedestal), but you’ll need your wedding shoes for your first fitting. Shapewear is optional.
Running late?
We completely understand that things come up. If you’re running late, we’ll do our best to make the most of your appointment time or accommodate you if no one is scheduled after. However, if you’re more than 30 minutes late, there’s a chance we may need to reschedule so you can still enjoy the full experience without feeling rushed.
Can I bring inspo photos?
Absolutely! Pictures are a great way to show us your vision. Just keep in mind that gowns in magazines and online are often photographed on models and may look a little different in person. Your stylist will also suggest gowns you may not have considered but that flatter your figure, match your style, and fit your budget.
Are photos allowed?
Yes! We encourage photos and videos so you can look back and compare gowns later, and share the experience with anyone who can’t be there in person.
I tried on a few gowns I liked — how will I remember them if I want to come back?
Don’t worry, we’ll keep track for you! Your bridal consultant will create a personal profile with the gowns you loved and any notes about changes you might be considering. When you return, we can pull up your file and know exactly which dresses you tried on, along with your feedback, so you can pick up right where you left off.
Ordering, Payments & Policies
When should I order my gown?
The best time to order is usually 9–12 months before your wedding. Most designers take about 6–7 months to make a gown, and we like it to arrive roughly 3 months before the big day so there’s time for fittings and any little adjustments. If you’re adding custom changes, it’s a good idea to give yourself a few extra months to make sure everything is perfect.
How do I know what size to order?
Our stylist will take your measurements and compare them to the designer’s size chart to find the best option for you. Bridal sizing often runs smaller than street sizes, so don’t be surprised if your bridal size looks different — that’s completely normal. If you fall between two sizes, we’ll usually recommend ordering the larger one, since a gown can always be taken in but letting one out is more limiting. In certain cases, we may suggest custom sizing (for an additional fee) to preserve the gown’s integrity and ensure it fits and drapes exactly as the designer intended.
Will my dress come in my length?
Most gowns are ordered in a standard length, so you don’t need to have your shoe height decided when placing the order. Once your gown arrives, our seamstress will adjust the hem during your fitting while you’re wearing your wedding shoes to make sure the length is just right. If the gown’s pattern would be affected because you’re taller or shorter than the standard, we can explore custom hem length options with the designer. In most cases though, hemming is done after the gown arrives to guarantee the perfect length for you.
What if my size changes before the wedding?
It happens! Our seamstresses can typically take gowns in or out by 1–2 sizes, depending on construction. If you experience more significant changes — such as pregnancy or major weight shifts — we’ll work with you on solutions.
How do payments work for gown orders?
When you order a gown, a 75% deposit is required to secure your order with the designer. The remaining balance is due once your gown arrives at the salon. For off-the-rack purchases, payment is due in full at the time of purchase.
What payment methods do you accept?
We accept all major credit and debit cards, cash, Zelle, and personal checks (checks are not accepted for final balances). For brides who’d like more flexibility, we also offer customized payment plans.
What is your return/exchange policy?
Most of our gowns are made to order, which means all sales are final. Once a gown has been placed into production, it cannot be canceled, exchanged, or refunded. We do understand that life can bring unexpected changes, and if something comes up, we’ll do our best to talk through possible options with you. Please note that deposits are always non-refundable.
Can you store my gown for me?
Yes, we’re happy to store your gown at our salon for up to 2–3 months before your wedding date. Most gowns arrive in that window so storage is seamless. If you request to have your gown arrive earlier, we’ll ask you to pick it up, though you’re always welcome to bring it back when it’s time for alterations. This policy helps limit storage liability and ensures your gown stays safe.
Alterations & Fittings
Do you offer in-house alterations?
Yes, we do. Our seamstresses work exclusively with bridal gowns and have years of experience handling delicate fabrics, intricate lace, beadwork, and couture construction. Alterations are a vital part of the process because gowns are ordered in standard sizes, not custom made to your exact measurements. Our team will ensure your dress is tailored to you, so it feels comfortable and looks like it was made just for your body. We’ll walk you through the process step by step and explain what’s needed so there are no surprises along the way.
How much should I budget for alterations?
Alterations vary depending on the gown and the adjustments needed, but to give you an idea: bridal basics usually start at $795 and include hemming, a pair of side seams, cups, bustle, and professional steaming/pressing. Evening gown alterations typically begin around $250–$350 and cover hemming, side seams, and straps. If you’re considering custom tailoring — like reshaping a neckline, adding sleeves, or reworking design details — there will be additional costs. We can provide an estimate when you purchase your gown, but the final cost is best determined once your dress arrives and we see how it fits.
How many fittings will I need?
We generally schedule your first fitting about 6–8 weeks before your wedding to ensure the closest fit possible. At that appointment, your seamstress will pin and mark adjustments and let you know how many more fittings may be needed. Most brides require 2–3 fittings in total. Because we schedule fittings closer to your wedding date, you won’t have to make unnecessary trips during the busiest time of wedding planning. For brides traveling from out of state or abroad, we’re flexible and happy to adjust timelines to fit your schedule.
What should I bring to my fittings?
Bring the shoes and undergarments you’ll wear on your wedding day. Shoes are especially important because the seamstress will hem your gown to that exact height. If you’ve decided not to wear a bra or corset, we can sew in cups for support. If you’re planning on shapewear, bring it with you so we can ensure the gown fits perfectly with everything you’ll wear on your big day.
What can I expect at my first fitting?
At your first fitting, your seamstress will carefully pin and mark your gown while you stand on a pedestal. She’ll talk you through options like how to bustle your train, how much volume you’d like in the skirt, and whether you’d like bra cups sewn in. This appointment usually takes about 30–60 minutes. It’s your chance to see the gown beginning to transform into a perfect fit for you.
Do I have to use your seamstresses?
Not at all. While we highly recommend our seamstresses because they are experienced with our gowns and bridal construction, you’re welcome to bring your gown to someone you trust. If you choose your own seamstress, we strongly suggest using one who specializes in bridal, since wedding dresses are far more intricate than everyday clothing.
Can you alter gowns not purchased at Lotus Bridal?
We only provide alterations for gowns purchased at our salons. This helps us maintain the quality, care, and standards we promise to every Lotus bride.
Accessories, Preservation & More
Do you carry accessories?
Yes, we carry a beautiful selection of veils, tiaras, headpieces, combs, sashes, belts, and jewelry. We love helping brides complete their look down to the final details.
Do you sell shoes?
We don’t carry shoes in our salons, but you’ll need your wedding shoes by your first fitting so your hem can be done to the correct length.
Do you offer mother-of-the-bride/groom?
Our Lotus Bridal salons focus on wedding gowns but Bridal Rack carries a beautiful selection of evening wear for moms.
Do you offer gown preservation?
Yes! After your big day, we can help arrange professional cleaning and preservation so your gown stays beautiful for years to come. As a thank-you, Lotus Brides receive a special discount on this service.
Do you work with brides outside of New York?
Absolutely! We love working with brides from all over the country and even internationally. If you can’t visit us in person, we offer virtual consultations so you can meet with a stylist and explore our collections from afar. We also provide nationwide and international shipping, and for destination brides, we’re happy to adjust fitting schedules to suit your timeline. Wherever you are, we’ll make sure you feel supported every step of the way.
Why do brides choose Lotus Bridal?
Brides choose Lotus because we offer more than wedding gowns — we offer a true bridal shopping experience in New York. From your very first consultation to your final fitting, our team is here to listen, celebrate, and guide you. Each of our salons is filled with handpicked gowns from designers we love, but it’s our stylists who really make the difference — they’re passionate about helping you feel confident, beautiful, and completely yourself. Many brides tell us they felt at ease the moment they walked in, like they were among friends. Being part of such an important milestone in your life is a privilege we never take lightly, and it’s our joy to help create memories you’ll treasure forever.